Refund Policy

At Jubielee, we strive to ensure that our customers are satisfied with our services. However, due to the nature of financial transactions and our commitment to security and compliance, we have a strict no-refund policy once funds have been sent. Please read the following policy carefully.

Refund Eligibility

Refunds are not possible under the following circumstances:

1. Transaction Completion: Once a transaction has been processed and funds have been sent, no refunds will be issued. This policy ensures the integrity and security of the transaction process.
2. Change of Mind: Refunds will not be provided if you change your mind about using our service or if your needs have changed after the purchase.
3. Misunderstanding of Features: Refunds are not available if the service features do not match your expectations or if you find another service that you prefer after using Jubielee.
4. System Compatibility: No refunds will be issued if the service does not meet your system requirements or environment setup.
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Exceptions for Digital Products

Refunds for digital products, such as software, may be considered under the following conditions:

1. Non-Functionality: If the product is completely non-functional and not as described or demonstrated.
2. No Support Response: If you have submitted a support ticket and did not receive a response within 48 hours (2 business days).
3. Misleading Description: If the product description was significantly misleading.

Note:

• Refunds can take up to 45 days to reflect in your account, depending on your bank and payment methods.
• A refund processing fee of 20% (including gateway fees, dispute fees, and processing fees) may apply.
• Once a refund request is approved, you will lose access to the product, and the product must not be downloaded or used further.
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Cancellations

You can cancel your account at any time, but no refunds will be provided for cancellations. This includes any remaining balance or credits in your account.

Important: Refunds are strictly limited to the conditions outlined above. By using our service, you agree to this refund policy and acknowledge that you will not seek chargebacks or disputes for completed transactions.